Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://exterminationdynamique.ca, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of June 5, 2026

Last updated: June 5, 2026

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

Device Type
Operating system
Geo-location data

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information – for example, when you submit content to us or when you contact us — which may include one or more of the following:

Name
Email
Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform’s core features and services
to enable you to customise or personalise your experience of our website

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Vos droits et le contrôle de vos informations personnelles

Votre choix : En nous fournissant des informations personnelles, vous comprenez que nous collecterons, détiendrons, utiliserons et divulguerons vos informations personnelles conformément à cette politique de confidentialité. Vous n’êtes pas obligé de nous fournir des informations personnelles, cependant, si vous ne le faites pas, cela peut affecter votre utilisation de notre site web ou des produits et/ou services offerts sur ou via celui-ci.

Third-Party Information: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about another person, you represent and warrant that you have that person’s consent to provide us with the personal information.

Marketing Permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-Discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is necessary to provide you with a particular service or offer (e.g., providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Data Breach Notification: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe from Communications: You may opt out of receiving communications from us, including marketing and promotional messages, at any time. To do so, use the unsubscribe mechanisms provided in the relevant communication. For example, you can click the “unsubscribe” link included in any marketing email we send you, reply “STOP” to any SMS message we send you, visit https://exterminationdynamique.ca, or contact us directly using the contact details provided in this privacy policy. In some cases, we may request additional information to verify your identity before processing your unsubscribe request.

Please note that even if you unsubscribe from communications, we may still contact you when necessary for non-promotional purposes, including managing your account, responding to your service requests, or providing important updates regarding the use of our services.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information in accordance with this policy, which they will be required to abide by as it is the basis of any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Information to Comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)

Additional Scope of Personal Information

In accordance with PIPEDA, we expand our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your opinions and views (such as those expressed online or via a survey), the opinions others have of you, as well as any personal correspondence you may have with us. While this information does not directly identify you, please note that it may be combined with other information for this purpose.

Given that PIPEDA uses the term personal information by using the phrase “Personally Identifying Information” (PII), any reference to personal information and PII in this privacy policy, as well as in official communications from Extermination Dynamique, are intended to be equivalent in all aspects and in all possible ways.

Valid Consent

When you give us your consent to collect and use your personal information for specific purposes. You may withdraw your consent at any time using the means we make available to you; however, this will not affect the use of your information that has already occurred. When you contact us, we assume your consent based on your positive action of contact, so you consent to your name and email address being used so that we can respond to your request. According to PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the organization’s activities are directed understands the nature, purpose, and consequences of the collection, use, or disclosure of the personal information to which they are consenting.

When you agree to receive marketing communications from us, we will only do so based on your expressed consent or until you ask us to stop, which you can do at any time.

While you may request the deletion of your contact details at any time, we cannot recall an email we have already sent. If you have any further questions about how to withdraw your consent, please do not hesitate to contact us using the contact details provided in the “Contact Us” section of this privacy policy.

International Information Transfers

While Extermination Dynamique strives to retain, store, and process customer data in locations within Canada, it may use agents or service providers located in the United States (US), the European Economic Area (EEA), or the United Kingdom (UK) to collect, use, retain, and process personal information in connection with the provision of services. While we make every effort to ensure that personal information receives the same level of security in any other jurisdiction as it would in Canada, please note that privacy protections under US laws may not offer the same adequacy.

Customer Data Rights

While PIPEDA does not contain an extensive set of consumer rights, it grants consumers the right to:

Access personal information that organizations hold about them;
Correct inaccurate or outdated personal information held by the organization (or, if not possible, delete inaccurate personal information).
Withdraw their consent for any activity for which they have given consent (e.g., direct marketing or cookies).

Right to Withdraw Consent

When you give us your consent to collect and use your personal information for specific purposes. Subject to certain restrictions, you may, at any time, refuse to give your consent or continue to consent to the collection, use, or disclosure of your personal information by notifying us via the email address below in the “Contact Us” section. Withdrawal of consent may affect our ability to provide or continue to provide services.

Customers cannot refuse the collection, use, and disclosure of their personal information if such information is necessary to:

be collected, used, or disclosed as required by law;
comply with the terms of any contractual agreement; and
be collected, used, or disclosed in accordance with all regulations, including self-regulating organizations.

Right of Access under PIPEDA

PIPEDA gives you a general right to access PII held by businesses subject to this law. Under PIPEDA, you must submit your access request in writing and pay a minimal fee of $30.00.

If a fee seems unfair, you have the right to complain. We reserve the right to decide how we disclose copies of your PII. We will take all necessary steps to respond to your request within 30 days of its receipt. Otherwise, we must inform you of our inability to do so before the 30-day period expires if:

compliance with this deadline would unreasonably interfere with our business operations; or
the time required to undertake the necessary consultations to respond to the request would make it impossible to meet the deadline.

We may also extend the deadline based on the time required to convert personal information into an alternative format. In these circumstances, we will inform you of the delay within the first 30 days and explain the reason for it.

Right of Rectification under PIPEDA

You may request the correction of any factual error or omission in your PII. We will ask you to provide evidence to support your request. Under PIPEDA, an organization must amend the information, if necessary, if you successfully demonstrate that it is incomplete or inaccurate.

You may contact us at any time using the information provided in the “Contact Us” section of this privacy policy if you believe your PII in our systems is incorrect or incomplete.

If we fail to agree on amending the information, you have the right to have your concerns recorded with the Office of the Privacy Commissioner of Canada.

Compliance with PIPEDA’s Ten Privacy Principles

This privacy policy complies with the requirements of PIPEDA and the Ten Privacy Principles, which are as follows:

Accountability. Extermination Dynamique is responsible for PII under its control and will designate one or more individuals to ensure organizational accountability for compliance with PIPEDA’s Ten Privacy Principles, whose contact details are included below. All personnel are responsible for protecting clients’ personal information.
Identifying Purposes. Extermination Dynamique identifies the purposes for which personal information is collected at or before the time the information is collected.
Consent. Consent is required for the collection, use, or disclosure of personal information by Extermination Dynamique, unless required or permitted by PIPEDA or other law. Furthermore, when clients access a product or service we offer, consent is deemed granted. Express consent can be obtained verbally, in writing, or through electronic means. Alternatively, consent may be implied by clients’ actions or continued use of a product or service after Extermination Dynamique’s notification of changes.
Limiting Collection. Personal information collected will be limited to that which is necessary for the purposes identified by Extermination Dynamique.
Limiting Use, Disclosure, and Retention. We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet all legal requirements.
Accuracy. Personal information will be maintained by Extermination Dynamique in an accurate, complete, and up-to-date format, as needed for the purpose(s) for which the personal information was collected.
Safeguards. We will protect personal information with security safeguards appropriate to the sensitivity of the information.
Openness. We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information explaining our policies, standards, or codes.
Individual Access. We will inform clients of the existence, use, and disclosure of their personal information and provide access to their personal information, subject to any legal restrictions. We may request written requests for access to personal information and, in most cases, will respond within 30 days of receiving such requests. Clients may verify the accuracy and completeness of their personal information and request correction or update of personal information, if applicable.
Challenging Compliance. Clients are encouraged to ask any questions or inquiries regarding our compliance with this privacy policy and the requirements of PIPEDA using the contact details provided in the “Contact Us” section of this privacy policy.

Anti-Spam Legislation

Our email interactions with our clients comply with Canadian anti-spam legislation. The company does not send unsolicited emails to individuals with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third parties. From time to time, your personal information may be provided to our third-party partners to administer the products and services you request from us.

When you leave our website by connecting to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of all websites you visit, especially if you share personal information with them.

Inquiries, Reporting, and Escalation

To enquire about Extermination Dynamique’s privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact Us section of this privacy policy. To inquire about Extermination Dynamique’s privacy policy or to report violations of user privacy, you may contact us using the contact details provided in the “Contact Us” section of this privacy policy.

If we are unable to resolve your issue to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street
Gatineau, QC K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Mike Andrade
https://exterminationdynamique.ca/nous-joindre/